FAQ

What payment methods do you accept?

We accept payment via credit card (Visa, Mastercard, American Express), Klarna, Stripe, and PayPal.

How long is the delivery time?

Deliveries within Germany typically take between 4 and 9 business days. For international shipments, delivery times vary depending on the destination country, usually between 9 and 15 business days.

What kind of shipping do you offer?

We offer FREE SHIPPING on all our products for shipments in UK. For international shipments, costs vary depending on the destination country.

What should I do if the product is defective?

You can return items within 14 days from the delivery date, and we will either refund your purchase or replace the product, provided it is in the same condition as when you received it, including original packaging and labels. For more detailed information, please refer to our Return Policy or contact our customer service, available 7 days a week.

How can I track my order?

Once your order has been shipped, you can track it through our shop in the relevant section of the menu.

How can I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the appropriate form at the bottom of the homepage. You’ll receive updates about new products, exclusive offers, and discounts.

How can I leave a product review?

You can visit the page of the purchased product and write your review at the bottom of the page. Your support is very important to us.

Where can I contact you?

You can reach us via email, Facebook page, or live chat, and you can speak with an operator available 7 days a week to assist you with any issues.